Zoom (ZM): FY27 Q2 earnings call, Aug 25, 2026
On its Aug 25, 2026 earnings call (FY27 Q2), Zoom said 15 of the 19 words Kalshi and Polymarket listed; Parrot’s count agreed with all 19 settlements. Quotes below are at most 25 words each.
UpdatedMarkets
19 words · 15 settled yes · our count agreed on 19 of 19- Kalshi: company speakers + operator
Kalshi - Polymarket: anyone
Polymarket
backtest The probabilities on settled rows are a walk-forward backtest: the model as of before each event, computed after Parrot went live; they were not published at the time.
| Word | Result | Our count | All speakers | Agrees | Probability | Market |
|---|---|---|---|---|---|---|
| AI / Artificial Intelligence 20+ times | Yes | 82 | 82 | ✓ | 89%transcripts from the transcript model | – |
| Customer 25+ times | Yes | 69 | 69 | ✓ | 82%transcripts from the transcript model | – |
| Quarter 10+ times | Yes | 36 | 36 | ✓ | 81%transcripts from the transcript model | – |
| Enterprise | Yes | 35 | 44 | ✓ | 95%transcripts from the transcript model | – |
| Contact Center | Yes | 30 | 35 | ✓ | 96%transcripts from the transcript model | – |
| Churn | Yes | 16 | 17 | ✓ | 91%transcripts from the transcript model | – |
| Workvivo | Yes | 15 | 15 | ✓ | 87%transcripts from the transcript model | – |
| Workplace | Yes | 14 | 14 | ✓ | 93%transcripts from the transcript model | – |
| System of Action | Yes | 13 | 13 | ✓ | 80%transcripts from the transcript model | – |
| Zoom Phone | Yes | 9 | 9 | ✓ | 92%transcripts from the transcript model | – |
| Agentic | Yes | 6 | 6 | ✓ | 75%transcripts from the transcript model | – |
| Video | Yes | 3 | 3 | ✓ | 84%transcripts from the transcript model | – |
| Latency | Yes | 2 | 2 | ✓ | 26%transcripts from the transcript model | – |
| My Note | Yes | 1 | 1 | ✓ | 47%transcripts from the transcript model | – |
| Camera | Yes | 1 | 1 | ✓ | 36%transcripts from the transcript model | – |
| AI Companion | No | 0 | 0 | ✓ | 96%transcripts from the transcript model | – |
| Zoom Doc | No | 0 | 0 | ✓ | 37%transcripts from the transcript model | – |
| Scribe | No | 0 | 0 | ✓ | 33%transcripts from the transcript model | – |
| Federal | No | 0 | 0 | ✓ | 20%transcripts from the transcript model | – |
Market prices are mid quotes from Kalshi and Polymarket, shown for context, may be delayed by several minutes and are not a signal. Quotes as of Oct 21, 2026 04:22 UTC.
Transcript
quotes of at most 25 wordsSpeaker-labelled transcript · Source and credits · Used to count words; quotes of at most 25 words.
35 matches for “Contact Center”; 5 quoted, at least 25 words apart.
…building products, chose Zoom Phone company-wide for roughly 8,000 employees alongside Zoom Contact Center to unify their UCaaS and CCaaS systems, integrate with Microsoft Teams,…
…We saw rapid adoption in Zoom Virtual Agent, both as a Zoom Contact Center attach and as a standalone offering with its customer count growing…
We also saw a major U.S. cybersecurity company select Zoom Contact Center to replace multiple vendors and securely unify their UCaaS and CCaaS solutions, building…
…see these record deals come through? Is this being more driven by Contact Center seats? Are you seeing more AI attached, sort of starting to…
…it. The stat that I think you are referencing, however, was in Contact Center, so let me maybe make some comments about what we are…
Where the listed words were said
…program, opportunities, go-to-market initiatives, growth strategy, and business aspirations, including our AI strategy and investments, and product initiatives, including future product and…
…execution against our three priorities of elevating Workplace with AI, scaling AI-first customer experience, and driving growth in new AI products. This progress reflects our…
Hello everyone, and welcome to Zoom's earnings webinar for the second quarter of fiscal year 2027. I am joined today by Zoom's founder and CEO,…
…spanning our Zoom Workplace base, from small businesses to the world's largest enterprises. By combining Zoom conversation data and proprietary intelligence with other enterprise systems,…
…So we saw a record quarter of a million plus deals in Contact Center, as well as we saw strength in over 100,000 and a…
…revenue, up two points year-over-year. In our online business, Q2 average monthly churn was 2.9%, in line with Q2 of last year. Within our enterprise…
…leading U.S. insurer and major Zoom Workplace and Phone user expanded into Workvivo, marking one of Workvivo's largest-ever deals as it also surpassed $100 million…
…embedded in how users work throughout the communication and collaboration life cycle. Licensed monthly active users of our AI features in Workplace grew 125% year-over-year.
…in Q2 speak to our growing ability to win as a system of action for modern work. We saw one of the largest U.S. tech…
…integrate and coexist with Google Workspace. With ARR growing in the teens, Zoom Phone continues to demonstrate its value, both as a natural add-on to…
…this month, Zoom was named a leader in the IDC MarketScape for agentic CCaaS. This progress demonstrates the momentum behind Zoom CX and validates our…
…of the call. When I read your name, please turn on your video and unmute. As a reminder, in an effort to hear from everyone,…
Agents: this page as TSV at /api/v1/appearances/zoom:2026-08-25:earnings_call · words: /api/v1/brief?appearance=zoom:2026-08-25:earnings_call · columnar JSON in #parrot-data · llms.txt · MCP