Will Zoom say “Contact Center”?
Zoom said “Contact Center” 30 times on its Aug 25, 2026 call (FY27 Q2), and on each of its last 8 calls: 19, 22, 12, 33, 17, 24, 16, 30 times. As of Oct 24, 2026, Zoom said “Contact Center” at 2 of 2 occasions with a settled Kalshi or Polymarket mention market since Aug 25, 2026 (100%), most recently on Oct 20, 2026. Parrot’s p for the next listing is 97% (n=2, from settlement history blended with transcripts), not a forecast.
- Last 10
- 2/2Last 10 settled, oldest to newest: yes yes
- Streak
- said the last 2 times
- Counts
- company speakers + operator
- Market
- 92¢ Kalshi (may be delayed)
Where it was said
quotes of at most 25 words; select an appearance
Zoom
Contact Center
- Probability
- 97% · n=2
- Settled
- 2/2 (100%)
- Last calls
- said in 8 of 8
Next listing counts: company speakers + operator
Counts: company speakers + operator
30 counted (3 in prepared remarks, 27 in Q&A); 5 by speakers the rule does not count.
…building products, chose Zoom Phone company-wide for roughly 8,000 employees alongside Zoom Contact Center to unify their UCaaS and CCaaS systems, integrate with Microsoft Teams,…
…We saw rapid adoption in Zoom Virtual Agent, both as a Zoom Contact Center attach and as a standalone offering with its customer count growing…
Counts: company speakers + operator (not listed here; the usual rule)
16 counted (6 in prepared remarks, 10 in Q&A); 3 by speakers the rule does not count.
…Q1, as part of MongoDB's upgrade to Zoom Workplace Enterprise Plus, Zoom contact center, and ZVA, they chose Custom AI Companion to translate live conversations…
By connecting collaboration, voice, contact center, Virtual Agent, Expert Assist, and more, we help customers carry context across teams, channels, and systems, moving from reactive…
Counts: company speakers + operator (not listed here; the usual rule)
24 counted (7 in prepared remarks, 17 in Q&A); 6 by speakers the rule does not count.
…wins. We welcomed Aeroflow Health, a medical device company who chose Zoom Contact Center in a major Q4 deal spanning ZCC Elite and ZVA Voice…
Every settled listing
newest first · 3 shown| Date | Listed as | Venue | Result | Our count |
|---|---|---|---|---|
| Oct 20, 2026 | Contact Center |  Kalshi | Yes | – |
| Aug 25, 2026 | Contact Center |  Polymarket | Yes | 35 |
| Aug 25, 2026 | Contact Center | Kalshi | Yes | 30 |
Questions
- How many times did Zoom say “Contact Center” on its last earnings call?
- Zoom said “Contact Center” 30 times on its Aug 25, 2026 call (FY27 Q2), and on each of its last 8 calls: 19, 22, 12, 33, 17, 24, 16, 30 times.
- How often does Zoom say “Contact Center”?
- As of Oct 24, 2026, Zoom said “Contact Center” at 2 of 2 occasions with a settled Kalshi or Polymarket mention market since Aug 25, 2026 (100%), most recently on Oct 20, 2026.
- What is the probability Zoom says “Contact Center” next time?
- 97%, from settlement history blended with transcripts (n=2). It is a base rate from history, not a forecast and not advice.
- Who has to say it for the market to count?
- Under the next market's rule: company speakers + operator.
Cite parrot.markets, “Zoom: ‘Contact Center’ mention history”, as of Oct 24, 2026, https://parrot.markets/earnings/ZM/words/contact-center (CC BY 4.0)
Agents: this page as TSV at /api/v1/word?entity=zoom&word=contact%20center · quotes: /api/v1/quotes?entity=zoom&word=… · columnar JSON in #parrot-data · llms.txt · MCP