Will Airbnb say “Service Agent”?
Airbnb did not say “Service Agent” on its Aug 6, 2026 call (FY26 Q2); it said it on 6 of its last 8 calls: 1, 1, 2, 1, 1, 1, 0, 0 times. As of Oct 24, 2026, Airbnb said “Service Agent” at 2 of 4 occasions with a settled Kalshi mention market since Nov 6, 2025 (50%), most recently on Feb 12, 2026. Parrot’s p for the next listing is 40% (n=4, from settlement history blended with transcripts), not a forecast.
- Last 10
- 2/4Last 10 settled, oldest to newest: yes yes no no
- Streak
- not said the last 2 times
- Counts
- company speakers + operator
- Market
- 46¢ Kalshi (may be delayed)
Where it was said
quotes of at most 25 words; select an appearance
Airbnb
Service Agent
- Probability
- 40% · n=4
- Settled
- 2/4 (50%)
- Last calls
- said in 6 of 8
Next listing counts: company speakers + operator
Counts: company speakers + operator
1 counted (0 in prepared remarks, 1 in Q&A).
…significantly more than 30% of tickets will be handled by a customer service agent in many more languages in all the languages where we have…
Counts: company speakers + operator
1 counted (0 in prepared remarks, 1 in Q&A).
…therefore, the issue types, customer service is really challenging, right? Oftentimes, customer service agent will hear an issue that they've never heard before because it's…
Counts: company speakers + operator (not listed here; the usual rule)
1 counted (1 in prepared remarks, 0 in Q&A).
…which helped us increase revenue. We also expanded our new AI customer service agent in the U.S., reducing the percentage of hosting guests who need…
Every settled listing
newest first · 4 shown| Date | Listed as | Venue | Result | Our count |
|---|---|---|---|---|
| Aug 6, 2026 | Service Agent |  Kalshi | No | 0 |
| May 7, 2026 | Service Agent | Kalshi | No | 0 |
| Feb 12, 2026 | Service Agent | Kalshi | Yes | 1 |
| Nov 6, 2025 | Service Agent | Kalshi | Yes | 1 |
Questions
- How many times did Airbnb say “Service Agent” on its last earnings call?
- Airbnb did not say “Service Agent” on its Aug 6, 2026 call (FY26 Q2); it said it on 6 of its last 8 calls: 1, 1, 2, 1, 1, 1, 0, 0 times.
- How often does Airbnb say “Service Agent”?
- As of Oct 24, 2026, Airbnb said “Service Agent” at 2 of 4 occasions with a settled Kalshi mention market since Nov 6, 2025 (50%), most recently on Feb 12, 2026.
- What is the probability Airbnb says “Service Agent” next time?
- 40%, from settlement history blended with transcripts (n=4). It is a base rate from history, not a forecast and not advice.
- Who has to say it for the market to count?
- Under the next market's rule: company speakers + operator.
Cite parrot.markets, “Airbnb: ‘Service Agent’ mention history”, as of Oct 24, 2026, https://parrot.markets/earnings/ABNB/words/service-agent (CC BY 4.0)
Agents: this page as TSV at /api/v1/word?entity=airbnb&word=service%20agent · quotes: /api/v1/quotes?entity=airbnb&word=… · columnar JSON in #parrot-data · llms.txt · MCP